Resolving Complaints

Cassandra Kerr Audiology (CK Audiology) strives to provide an open and honest relationship with all of our clients. We value and welcome your feedback, whether this be complimentary or in the form of a complaint.

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We appreciate that there may, at times, be some discordance between a client’s expectations and the actual outcome achieved.  Should this be the case, we encourage our clients to approach us directly in the first instance, as issues can very often be addressed and resolved by our audiology staff.  You can contact us by sending an email to admin@ckaudiology.au,   or simply call us directly on 0434 440 008. We commit to contacting you within 48 hours to discuss your complaint and set up a plan of action to address your issues in a timely fashion.

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However, should either party feel the issue cannot be resolved, there are outside organisations offering support to help achieve this. 

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Registered Audiologists in Australia are bound by a Code of Conduct regluated by Audiology Australia and HAASA.

More information can be found here: Audiology Australia - Complaints

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For government funded clients, the Hearing Services Program provides assistance via their website www.hearingservices.gov.au.  Alternatively, you can send them an email hearing@health.gov.au, call their information centre on 1800 500 726 or submit a complaint in writing to Hearing Services, Dept of Health, PO Box 9848, Canberra ACT 2601.

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General information about raising a dispute with the Victorian Health Commissioner can be found at the Victorian Department of Health website.