Frequently Asked Questions (FAQ)

Do I need a referral to make an appointment?

       -  You don’t need a referral to make an appointment, but one is required if you want to claim a Medicare rebate.

       -  It’s important to note that an audiology referral is valid for only one hearing test. 

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How do I claim the Medicare rebate?

       -  Our reception team will process the rebate for you with a valid referral. The rebate takes up to 24hrs to process

           back into your account linked with MyGov.

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Can I claim through private health?

       -  Private health extra’s cover does not always reimburse the cost of hearing tests, but depending on your cover,                   they may contribute towards hearing aids.

       -  We do not process the claims for private health, instead we give you the tax invoice to upload to your insurer.

       -  We recommend contacting your insurer before an appointment to see what they will cover.

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How do I book an appointment?

       -  You can call the number of the clinic location you are wanting to book into.

       -  Otherwise, you can fill in our contact form and our team will call you.

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How long does a hearing test take?

      -  For your first visit to CK Audiology, we allow 45 minutes for a thorough history taking,

         comprehensive diagnostic assessment and discussion of results.

     

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What should I bring to my first appointment?

​     -   Referral, if you have one

     -   Patient registration form

     -   Any previous hearing test results

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​Can my child have their hearing tested?

      -   Yes, we see children from the age of 6 months and up.

      -   We use different testing techniques depending on your child's age.

      -   Please see our Paediatric Hearing Test section for more information.